0207 118 0640

Privacy Policy


We are committed to protecting the privacy of all visitors to the Website, including all visitors who access the Website or Platform through any mobile application or other platform or device. Please read the following Privacy Policy which explains how we use and protect your information. By visiting and/or using the Service on the Website, you agree and where required you consent to the collection, use and transfer of your information as set out in this policy. We use data controllers Stripe and Paypal who are authorised to process your data for payment and marketing purposes.
When you visit the Website or use the Platform to make an Order through the Website, you may be asked to provide information about yourself including your name, contact details (such as telephone and mobile numbers and e-mail address), vehicle details (make, model and registration number) and payment information (such as credit or debit card information). Please note that we do not store payment details on our website. Once payment details are entered they are encrypted and sent to the Stripe payment processing site who handle the data. We may also collect information about your usage of the Website and Service and information about you from the materials (such as messages and reviews) you post to the Website and the e-mails or letters you send to us. We keep a record of any e-mail correspondence you send us. This helps us keep track of your likes and dislikes and any problems or concerns you’ve had with our products or services.
By accessing MOBILECARWASH-LONDON information and/or the Website or Service using mobile digital routes such as (but not limited to) mobile, tablet or other devices/technology including mobile applications, then you should expect that our data collection and usage as set out in this Privacy Policy will apply in that context too. We may collect technical information from your mobile device or your use of the Website or the Service through a mobile device, for example, location data and certain characteristics of, and performance data about, your device, carrier/operating system including device and connection type, IP address, mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes or use of mobile vouchers. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the Website or Service through your mobile device(s) via any MOBILECARWASH-LONDON mobile application, through your mobile's browser or otherwise.
Your information will enable us to provide you with access to the relevant parts of the Website and to enable the Service. It will also enable us to pass your payment details onto Stripe and Paypal who process securely on the Operator’s behalf and enable us and/or a Operator with whom you have placed an Order to contact you where necessary concerning the Service. For example, we and/or the Operator may use your information to provide you with status updates or other information regarding your Order by e-mail, telephone, mobile or mobile messaging (e.g. SMS, MMS etc.). We will also use and analyse the information we collect so that we can administer, support, improve and develop our business, for any other purpose whether statistical or analytical and to help us prevent fraud. Where appropriate, now and in the future you may have the ability to express your preferences around the use of your data as set out in this Privacy Policy and this may be exercised though your chosen method of using the Service, for example mobile, mobile applications or any representation of the Website.
We may use your information to contact you for your views on the Platform and Service and to notify you occasionally about important changes or developments to the Website or the Service.
Where you have indicated accordingly, you agree that we may use your information to let you know about our other products and services that may be of interest to you including services that may be the subject of direct marketing and we may contact you to do so by post, telephone, mobile messaging (e.g. SMS, MMS etc.) as well as by e-mail.
Where you have indicated accordingly, you agree that we may also share information with third parties (including those in the automotive, marketing and advertising sectors) to use your information in order to let you know about goods and services which may be of interest to you (by post, telephone, mobile messaging (e.g. SMS, MMS etc.) and/or e-mail) and to help us analyse the information we collect so that we can administer, support, improve and develop our business and services to you.
If you do not want us to use your data in this way or change your mind about being contacted in the future, please let us know by using the contact details set out below and/or amending your profile accordingly.
Please note that by submitting Reviews regarding the Website, Service and/or Operators, you consent to us to use such Reviews on the Website and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you reside (and any other information that you may from time to time consent to us disclosing).
•    You have the right to request deletion of the data we store about you. In order to facilitate this please email office@mobilecarwash-london.co.uk
•    You have the right to request the data to be transferred to another party
•    You have the right to complain to the GDPR supervisory body
We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. We will keep your information for a reasonable period or as long as the law requires. MOBILECARWASH-LONDON shall retain personal data as long as is necessary for the purpose for which the personal data was collected, subject to the valid exercise of any data subject right, including to withdraw consent (and there is no other legal basis to process the personal data), to object to processing, to require restriction of processing or erasure of the personal data, and there is no ground on which to refuse the exercise of such right.
The transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Any changes to our Privacy Policy will be posted to the Website and, where appropriate, through e-mail notification.
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to VPY Services LTD at 38 Ferndale Road, London, E7 8JX, office@mobilecarwash-london.co.uk.

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